Device setup · 8 steps
MAG devices IPTV setup
MAG boxes (such as MAG 250/322/420/520) work with a “portal” address instead of a playlist. That is why you need to send us the box's MAC address; we add it to your account and you then enter the portal address.
- Estimated time: 5-10 min
- 8 steps
- WhatsApp support
Before you start
What you need to have ready
- A MAG box, power adapter and HDMI/AV cable.
- The MAC address written on the label under the box (starts with 00:1A:79).
- An active IPTV subscription and the login details sent to you (M3U link or Xtream details: server address, username, password).
- A stable internet connection: at least 10 Mbps for SD, 15-20 Mbps for HD/FHD, 4 Mbps or more for 30K is recommended.
- If possible, connect the device with a network cable instead of Wi-Fi; this reduces stuttering, especially during live sports broadcasts.
Step-by-step setup
MAG device setup in 8 steps
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HDMIPowerNetwork
Set up and switch on the box
Connect the box to the television, power it on and connect it to the internet (preferably with a network cable).
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Settings
Go to the settings
On the start screen press "Settings" or the SET/SETUP key on the remote.
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System settingsServers
Open the system settings
Follow the path System settings > Servers > Portals.
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Portal 1 nameEdit
Enter the portal name
On the Portal 1 name line, enter any name you like (e.g. IPTV).
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Portal 1 URLAddress
Enter the portal address
On the Portal 1 URL line, enter the portal address sent to you on WhatsApp.
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SettingsDevice informationMAC address
Send us the MAC address
Send the MAC address from the bottom of the box or from Settings > Device info on WhatsApp; we will add it to your account.
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SaveExitRestart
Save and restart
Save the settings (Save) and restart the box; the portal loads automatically at start-up.
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Main menuIPTVChannels
Check the channels
Once the list appears, open a channel and test the picture and sound.
Tips
For more comfortable viewing
Don't make typing mistakes in the portal address; enter it exactly as it was sent.
Letters in the MAC address are written in capitals; don't forget the colons.
Keep the box's software up to date; the portal may not load on very old versions.
If you change the box, let us know the new MAC address.
Troubleshooting
This may be where you are stuck
Common situations and their solutions. If it is not resolved, write to us.
Message us on WhatsAppThe portal won't load, a blank screen appears.
Check the portal address and the internet connection; make sure you have sent us the MAC address.
I get a "No portal" or "Authorization" warning.
Your MAC address may not have been added to your account yet; write the MAC address to us on WhatsApp.
Channels freeze.
Connect with a network cable and restart the modem.
The portal was deleted after I reinstalled the box.
The portal address is erased on a factory reset; apply the steps again.
Where do I find the MAC address?
It is written on the label under the box or under Settings > Device info.
After setup
Final checklist
- 1Open a few channels and check the picture and sound.
- 2Star your favourite channels in the player to make a short list.
- 3Note down the details in a safe place; do not share your subscription with others.
Let's do the setup together
Tell us your MAG device model and send a screenshot; we will complete the steps together with you.